Shipping policy
Shipping Policy
Last updated: September 14, 2026
This Shipping Policy applies to orders placed on bemloria.com, operated by YOUNG SUNG TRADING COMPANY LIMITED, 75 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR.
Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding Hong Kong public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.
If an item becomes unavailable after your order has been placed, we will contact you as soon as possible. Depending on the circumstances, you may be offered an alternative item, the option to wait, or a full refund for the unavailable item.
Shipping Rates and Estimated Delivery Times
| Destination | Method | Cost | Estimated Delivery |
|---|---|---|---|
| United States | Standard | Free | 5–9 business days |
| United States | Expedited | US$19.99 | 3–5 business days |
| Most other destinations | Standard International | US$24.99 | 10–20 business days |
Delivery estimates begin from the date your order is shipped, not the date the order is placed. These timeframes are estimates and may be affected by carrier delays, customs processing, weather, or other circumstances outside our control.
Tracking
When tracking is available, you will receive tracking information by email after your order has been dispatched. Tracking information may take a few business days to begin showing movement after the shipping label has been created.
If your tracking information has not updated for an extended period, please contact info@bemloria.com with your order number so we can review the available shipment information.
Where We Ship
We currently ship to the United States and many international destinations. Shipping availability may vary depending on the destination, product, carrier availability, and applicable trade restrictions.
Some destinations, PO boxes, APO/FPO addresses, or remote postal codes may not be supported. If we are unable to ship your order to the address provided, we will contact you and arrange an appropriate resolution.
Customs, Duties and Taxes
International orders may be subject to import duties, taxes, VAT, GST, customs fees, or other charges imposed by the destination country. These charges are determined by local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
Bemloria does not control these charges and may not be able to estimate them in advance.
Address Accuracy
Please review your shipping address carefully before completing checkout. If you notice an error, contact us as soon as possible at info@bemloria.com.
We will do our best to help before the order is shipped, but we cannot guarantee that an address can be changed after fulfillment has begun. Once a package has been handed to the carrier, address changes or redirection may no longer be possible.
Delayed, Lost or Damaged Shipments
If your order appears significantly delayed, has not received tracking updates for an extended period, or is marked as delivered but cannot be located, please contact us with your order number. We may need to review the shipment information or open an inquiry with the carrier.
If an item arrives damaged, please contact us promptly and include clear photos of the item and packaging. We will review the issue and assist you in accordance with our applicable store policies.
Multiple Packages
Some orders may be shipped in more than one package. If this happens, you may receive separate tracking information and packages may arrive at different times.
Contact
YOUNG SUNG TRADING COMPANY LIMITED
75 Mody Road
Tsim Sha Tsui, Kowloon
Hong Kong SAR
Email:
info@bemloria.com
We aim to respond to customer inquiries within 2 business days.