Refund policy
Return and Refund Policy
Last updated: September 14, 2026
This Return and Refund Policy applies to purchases made on bemloria.com, operated by YOUNG SUNG TRADING COMPANY LIMITED, 75 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR.
30-Day Returns
We accept return requests within 30 days of delivery. To be eligible for a return, your item must be unused, in the same condition in which you received it, and returned with its original packaging, accessories, and components, where applicable.
Certain products may have additional return restrictions for hygiene, safety, customization, or other product-specific reasons. Any applicable restrictions will be stated on the relevant product page.
How to Start a Return
To request a return, email info@bemloria.com with your order number and the reason for your return.
We aim to respond within 2 business days with return instructions and, if applicable, the return address. Please do not send an item back before receiving return instructions from us, as unauthorized returns may be delayed or may not be matched to your order.
Return Shipping
- Damaged, defective, or incorrect items: If we confirm that your item arrived damaged, defective, or was incorrectly supplied, we will provide an appropriate resolution and cover reasonable return shipping costs where a return is required.
- Change-of-mind returns: Return shipping costs are the customer's responsibility unless otherwise stated. We recommend using a trackable shipping service.
Bemloria is not responsible for customer-arranged return shipments that are lost before reaching the designated return location.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery. If an item arrives damaged or defective, if you receive the wrong item, or if something is missing from your order, contact us as soon as possible at info@bemloria.com.
Please include your order number, a description of the issue, and clear photos of the item and packaging where relevant. We will review the issue and provide an appropriate resolution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method. Please note that your bank, card issuer, or payment provider may require additional time to process and post the refund to your account.
Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrectly supplied, or we determine that the shipping charge should otherwise be refunded.
Non-Returnable Items
Certain items cannot be returned, including, where applicable:
- Items that have been used, altered, or damaged after delivery
- Items that are not returned in their original condition
- Items missing required original packaging, accessories, or components
- Personalized, customized, or made-to-order products
- Products that cannot be returned for hygiene or safety reasons once opened or used
- Gift cards and other items identified as non-returnable at the time of purchase
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Exchanges
If you would like to exchange an eligible item for another option, please contact us at info@bemloria.com. Exchange availability depends on current inventory and the specific product.
In some cases, the fastest way to receive a different item may be to return the original item and place a new order.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at info@bemloria.com.
We will do our best to cancel your order before it is processed or shipped. However, we cannot guarantee cancellation once fulfillment has begun. If the order has already shipped, you may request a return after delivery in accordance with this policy.
Contact Us
If you have any questions about a return, refund, or cancellation, please contact us:
YOUNG SUNG TRADING COMPANY LIMITED
75 Mody Road
Tsim Sha Tsui, Kowloon
Hong Kong SAR
Email: info@bemloria.com
We aim to respond to customer inquiries within 2 business days.