Refund policy

Return and Refund Policy

Last updated: 24 March 2025

This policy applies to purchases made on bemloria.com, operated by YOUNG SUNG TRADING COMPANY LIMITED, 75 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR.

30-day returns

You have 30 days from the delivery date to request a return. To be eligible, the cover must be unused and unwashed, free of marks, pet hair and odours, and returned in its original packaging.

Because these are covers rather than complete cushions, please check the fit against your insert before use. Once a cover has been washed or dry cleaned it can no longer be returned as unused.

How to start a return

Email info@bemloria.com with your order number and the reason. We reply within 2 business days with the return address. Please do not send anything back before you have that confirmation — unannounced returns cannot be matched to an order.

Who pays return shipping

  • Faulty, damaged or incorrect items: we cover return shipping.
  • Change of mind: return shipping is at your cost. We recommend a tracked service; we cannot refund a parcel that does not reach us.

Refunds

Once your return arrives and has been inspected, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may take a further 5–10 days to show it. Original shipping charges are refunded only where the item was faulty, damaged or incorrectly supplied.

What is not covered

Natural variation in handwoven and hand-embroidered textiles is not a fault. Specifically, the following are not grounds for return:

  • Differences in pattern placement or motif position between your cover and the photographs
  • Variation in colour depth between dye lots, or minor differences from how a colour appears on your screen
  • The soft feathered edges characteristic of ikat weaving, or slight irregularity in hand stitching
  • Small variations in finished dimensions, typical of hand-cut and hand-sewn goods

Also not covered: covers that have been washed, dry cleaned, altered, cut or dyed; damage from misuse, pets, sharp objects or unsuitable cleaning; and normal wear.

Damaged in transit

If your parcel arrives damaged, photograph the outer packaging and the item before disposing of anything and email us within 7 days of delivery. We will replace or refund in full.

Cancellations

You may cancel an order at no cost any time before it ships. Email info@bemloria.com as soon as possible.

Contact

YOUNG SUNG TRADING COMPANY LIMITED
75 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong SAR
Email: info@bemloria.com
We answer email within 2 business days.